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Frequently Asked Questions
How does your 60-day interview guarantee work?
If within 60 days of delivery of your resume package you still have not received any interviews, contact us by email at [email protected] or by phone at 1-800-845-0586 to let us know. We will then update your resume and deliver it to you within 3 business days. This satisfaction guarantee lasts 60 days after the delivery of final resume via email. There are no other conditions or limitations to this, so please email or call us with any questions.
Do the resumes you write pass the applicant tracking software (ATS)?
Most companies and hiring managers rely on the ATS for their screening process. Having that said, although we can use ATS to check whether or not the resumes we make pass the screening; we don’t depend on the ATS systems, and here’s why. There are several screening systems online that differ in their ability to sort candidates based on the keywords present on their resumes. So, for example, while some ATS can screen the term ‘employee recruiting’, others may prefer ‘employee recruitment’. Or an ATS might assign a higher grade when it sees the job title of ‘project manager’, and lower for the ‘project coordinator’—even if, say, both jobs have the same duties.
How soon will I get my resume?
Once we have your payment and the completed questionnaire or a copy of your resume, our expert writers will proceed to write your resume. It will then take only one (1) to four (4) business days (excluding weekends) for you to have your initial draft. After carefully reviewing it, please inform us if we can then prepare the final copy or if there is a need for revision. Let us also know if you wish to expedite the process and we will try to accommodate your request the best we can.
Can I talk to my resume writer?
We work with clients around the world via telephone, email, and fax. These are the most practical and convenient ways to talk to your writer to spare so you of having to meet with them personally to discuss the specifics. This also allows us to reach out to as many clients as possible, wherever they are. On the other hand, if you really want to talk to our professional resume writers before starting your project, you can do so via request. This way, we can arrange a schedule that is convenient for both of you.